Are you a training organisation specialising in soft skills? Are you a Subject Matter Expert with specialist expertise in a field that is strongly dependant on soft skills (interpersonal skills)? Do you want to earn additional income by publishing your own branded learning content?

Use Qcoach.com (without up-front costs) to author your own-branded Soft Skills courses (example areas shown below) and sell these to your market and/or publish on the Qcoach.com e-store (effective early 2008.)

Call handling (call centres)
Coaching

Communicating

Compliance

Counselling

Customer service

Doctor/patient consulting

Education (for students and teachers)

Dyslexia

Health & Safety

Leadership

NLP

Negotiating

Parenting

Recruitment

Trauma

For more information click here. Please call us to discuss how you can market your expertise on the web without any up-front investment.

On-demand learning for contact centres, corporate/public organisations or education – create and deploy your own learning courses

Qcoach.com will provide all your online learning needs in bite-sized chunks during downtimes. Use your best trainers/experts to create impactful learning modules using real customer calls. Is there an immediate need to communicate or train a group of agents? Have the quality monitoring results highlighted a critical performance gap? Is there a compliance requirement to provide your agents (advisors) with training that can be delivered quickly, easily and at a low cost? A learning module (requiring 1 to 2 hours to complete) can be created and deployed within one day. No upfront costs, no delays in deploying the training. You only pay at the end of each month for the number of modules deployed during the month.

Pricing for self authored modules

Two options are provided:

1. Pay As You Use (PAYU)
2. 12 or 24 month subscription contract. You select the monthly volume you require and benefit from a much lower unit cost

You can begin with the PAYU option and switch to a subscription at a later date. For more information on how you can use Qcoach.com to create 'Rapid E-Learning' and prices please download the brochure

If you are a school, college or university, you can have unlimited use of Qcoach.com to author lessons, lectures, homework, revision and much more

You can have your own hosted web-based learning platform to create highly interactive learning that replicates personalised one-to-one tutoring experience but at a fraction of the cost. Teachers/ academics can create highly interactive lessons, revision or homework on any subject. Students are able to access their courses from any PC linked to broadband internet.

Pricing is based on the amount you use (PAYU) or you can transfer to a 12 or 24 month subscription paid monthly and benefiting from a much lower cost per module. Please contact Qcoach.com to discuss how you can add another dimension to your teaching methods and provide personalised learning for only a few £s per month per student.

Press here for a brochure and pricing.

Purchase the most comprehensive Call Handling ‘Soft Skills’ course available

We have authored a 60-hour, three-level course (with assessment) in soft skills training for contact centre agents. The course comprises 20 learning modules covering all the essential behaviours for delivering an excellent customer experience. Real customer calls are used to create learning that is realistic, practical and rewarding. A formal British government approved qualification will be included with the course - at no extra cost!

For example, you can use the first of the three levels during the initial training period. The other two levels can be undertaken during the probationary period (first few months.) Then use the final assessment as the one of the conditions for becoming a ‘competent agent’.

You have the option to customise the course by adding some additional learning modules that you create using your own calls.

The cost per course (one of the three levels) is only £140 (less with volume discounts.) There is also a pay-per-module option. For more information on the course and full price list click here.

Qcoach.com on-demand learning is ideal for outsourcers

Being an outsourcer organisation (BPO) it is always difficult to justify capital expenditure for products and services specific to a campaign. Qcoach.com will provide you with a rapid e-learning solution that is easy to use to enable you to train large number of agents or team leaders e.g. new campaign, new products etc. cost effectively and without requiring capital expenditure. Just pay each month for the volume of modules you have sent to your agents or take out a 12/24 month subscription and benefit from much lower unit cost. Press here for more details and prices.

New courses coming soon for Contact Centre team leaders

Qcoach.com will shortly be publishing two new and exciting courses for team leaders:

Call Evaluation Skills course

• learning to assess soft skills objectively and consistently
• about 20 hours of learning
• will include accreditation
• can be customised by adding further modules using your own calls

Coaching Skills course

• learning modules will use video
• about 20 hours of learning
• will cover all the soft skills and process required for giving effective and inspirational performance feedback.

On-demand learning for your contact centre requiring minimal internal IT support - nothing to integrate or install

Qcoach.com is fully hosted and managed by us at our secure data centre. All you do is issue the login details to your agents (advisors) and they can access their learning at any time and from anywhere where there is broadband. It cannot be easier than that!