Are you a training organisation specialising in soft skills? Are you a Subject Matter Expert with specialist expertise in a field that is strongly dependant on soft skills (interpersonal skills)? Do you want to earn additional income by publishing your own branded learning content?

Use Qcoach.com (without up-front costs) to author your own-branded Soft Skills courses (example areas shown below) and sell these to your market and/or publish on the Qcoach.com e-store (effective early 2009.)

Customer handling (call centres)
Coaching

Communicating

Compliance

Counselling

Customer service

Doctor/patient consulting

Education (for students and teachers)

Dyslexia

Health & Safety

Leadership

NLP

Negotiating

Parenting

Recruitment

Trauma

For more information click here. Please call us to discuss how you can market your expertise on the web without any up-front investment.

On-demand learning for contact centres, corporate/public organisations or education – create and deploy your own learning courses

Qcoach.com will provide all your online learning needs in bite-sized chunks during downtimes. Use your best trainers/experts to create impactful learning modules using real customer calls. Is there an immediate need to communicate or train a group of agents? Have the quality monitoring results highlighted a critical performance gap? Is there a compliance requirement to provide your agents (advisors) with training that can be delivered quickly, easily and at a low cost? A Subject Matter Expert can create and deploy a learning module (of around 1 to 2 hours of learning) within 10 hours. No upfront costs, no delays in deploying the training. You only pay at the end of each month for the number of modules deployed during the month.

Pricing for self authored modules

Two options are provided:

1. Pay As You Use (PAYU)
2. 12 or 24 month subscription contract. You select the monthly volume you require and benefit from a much lower unit cost

You can begin with the PAYU option and switch to a subscription at a later date. For more information on how you can use Qcoach.com to create 'Rapid Developed E-learning' and prices please download the brochure

If you are a school, college or university, you can have unlimited use of Qcoach.com to author lessons, lectures, homework, revision and much more

You can have your own hosted web-based learning platform to create highly interactive learning that replicates personalised one-to-one tutoring experience but at a fraction of the cost. Teachers/ academics can create highly interactive lessons, revision or homework on any subject. Students are able to access their courses from any PC linked to broadband internet.

Pricing is based on the amount you use (PAYU) or you can transfer to a 12 or 24 month subscription paid monthly and benefiting from a much lower cost per module. Please contact Qcoach.com to discuss how you can add another dimension to your teaching methods and provide personalised learning for only a few £s per month per student.

Press here for a brochure and pricing.

ANNOUNCEMENT: Qcoach.com Ltd is delighted to announce the formation of a strategic partnership with the leading global certification organisation for the worldwide call centre industry

Qcoach.com and the Call Center Industry Advisory Council (CIAC) have concluded a strategic partnership agreement. This includes the use of the Qcoach.com learning platform to deliver the ground breaking CIAC International Customer Representative Certification Program which is being launched on June 16th, 2008 as an initial pilot across the worldwide call centre community. To obtain CIAC's outline of the Program's learning methodology press here. The pilot is open (for a limited period) to any call centre to participate by nominating a sample of its customer representatives to complete the course and if successful gain the CIAC Certification. The cost for the course and certification is only US $199 per participant. For further information please contact CIAC (info@ciac-cert.org) or go to CIAC's web site for information on the Pilot.

New courses coming soon for Contact Centre supervisors from CIAC

CIAC in partnership with Qcoach.com will shortly be publishing the supervisor certificated program that will include the following two sections (just to whet your appetite!):

Call Evaluation Skills

• learn to assess soft skills objectively and consistently
• about 20 hours of learning
• will include certification
• can be customised by adding further modules using call center's own calls

Coaching Skills

• will cover all the soft skills and processes required for giving effective and inspirational performance feedback
• learning modules will use video
• about 20 hours of learning